human-centric consulting for small business
Your Ally in Tech, Your Partner in Business Growth
Ben has this incredible talent to make complex tech concepts seem so simple and understandable. It's not every day you meet someone who is an expert in their field, yet so grounded and approachable. We had consulted several experts, but none could offer the clarity and solutions we needed. It's no exaggeration to say Ben solved problems that no one else could.
LUKE GRAN
CEO & Founder at Prudenterra
my journey in tech consulting is driven by passion for helping people
With a background that spans across various roles in IT, from user support to management, and armed with an MBA, I bring a unique perspective to tech consulting. This diverse experience and education has equipped me with the ability to not only understand but also solve the intricate tech challenges that small businesses face.
My journey took root during my time in tech support, where my knack for resolving tech issues often led colleagues to seek my assistance after hours. Encouraged by their trust, I entertained the idea of establishing a company centered around technology assistance.
Ben Green
Chief Problem Solver & Founder
Reconnect Technologies
- Lover of dog training, competing in dog sports like K9 Nose Work
- Often found enjoying quality time with family and friends
- Feedback from clients, with one nicknaming me "Miracle Man" helped me realize that every small business deserves to have a trusted advisor to help with their tech needs.
MISSION
my mission is to empower small businesses to achieve their goals by solving complex technology problems with straightforward communication and building strong relationships.
the values I believe in
PAtience
I listen earnestly with understanding and instinctive care for where others are coming from
Integrity
I prioritize transparency and objectivity even at the risk of losing business
Generosity
I openly share knowledge and resources and bill fairly for work performed
Perseverance
I overcome obstacles to uncover creative solutions
CLIENT SUCCESS STORY
Custom Zoho Analytics Dashboard for Accurate Inventory Tracking
CHALLENGE
A retail client was struggling with inaccurate inventory tracking. The standard reports from Zoho Books were not reflecting the real-time status of inventory, particularly in distinguishing between on-hand stock and items promised on estimates.
SOLUTION
I developed a custom Zoho Analytics dashboard to address this specific issue. By creating tailored queries and reports, I was able to provide clear, actionable insights into the client's inventory status. This solution bridged the gap in Zoho Books' reporting, ensuring the client had accurate and up-to-date information on their inventory.
OUTCOME
The client now enjoys a comprehensive view of their inventory, leading to better decision-making and improved stock management. This custom solution has been pivotal in optimizing their inventory processes and enhancing overall business efficiency.
NEED HELP WITH YOUR TECH PROBLEMS? LET'S FIGURE IT OUT TOGETHER!
CLIENT SUCCESS STORY
COMPREHENSIVE ZOHO CRM REDESIGN AND IMPLEMENTATION
CHALLENGE
A long-term Zoho CRM customer needed an expert analysis of their existing setup. Their goal was to modernize and streamline their CRM processes but weren't sure where to start this monumental task.
SOLUTION
After a thorough review of their current Zoho CRM setup, I provided a detailed analysis with recommendations for improvements. Unlike consultants who only suggest changes, I personally implemented these recommendations. This included redesigning workflows, optimizing data fields, and enhancing user interfaces for better usability.
OUTCOME
The client experienced a significant improvement in CRM efficiency and satisfaction of their sales team (Zoho CRM users). My hands-on approach in both recommending and implementing changes led to a more effective and user-friendly CRM system, aligning perfectly with their evolving business needs.
CLIENT SUCCESS STORY
ROBUST ZOHO CONTRACTS AND CRM INTEGRATION
CHALLENGE
A client was facing issues with the standard Zoho Contracts and CRM integration, which did not keep data in sync as often as they needed it to.
SOLUTION
I tackled this problem by creating custom workflows and functions to ensure robust integration. This solution addressed the shortcomings of the standard Zoho support, providing a seamless link between Zoho Contracts and CRM.
OUTCOME
I enhanced Zoho's integration to make sure it perfectly meets my client's needs. I added a custom layer to the system that keeps everything running smoothly, ensuring their data always stays up-to-date and avoiding the original integration's limitation.
